Support

Get help with LoonBids.

Questions, a problem, or a province you'd like us to add? Email support@loonbids.com and we'll get back to you within two business days.

Common questions

• The 6-digit code didn't arrive. Check your spam folder, then ask for a new code. Codes expire after 15 minutes and work once. You can also sign in with Google or Microsoft.
• I forgot my password. Choose “Forgot password?” on the sign-in page; your new password works once you enter the emailed code.
• ChatGPT or Claude keeps asking me to connect. Disconnect LoonBids under Apps in the dashboard, then connect again from the assistant.
• I'm getting too many emails. Pause an alert or switch it to a daily or weekly digest in the dashboard. Every email also has an unsubscribe link.
• A tender is missing. Federal notices arrive within about an hour of CanadaBuys publishing them. Quebec notices are published weekly by SEAO, so they can take up to a week. Toronto updates daily; Saskatchewan and Yukon within a few hours.
• How do I bid? LoonBids doesn't take bids. Open the notice link and follow the buyer's instructions there.
• Delete my account. Email us from the address you sign in with and we'll delete your account and alerts.